1. All returned merchandise must be in original condition with all included accessories, packaging, parts and components with blank warranty cards. In other words, send back everything you received in the same condition you received it.
2. All returns must be accompanied by a RETURN MERCHANDISE AUTHORIZATION number. To obtain an RMA number call 800-652-3729, email customerservice@adraycamera.comor completeand submit the form below. You must request an RMA number within 7 days of receipt of merchandise. Packages without an RMA number will not be accepted.
3. Refund or exchange is based on condition of the returned merchandise. If the products are returned in original condition, you will receive a full refund or exchange minus shipping. If the merchandise is not in original condition, there will be a 15% restocking fee.
4. If your order arrives damaged or defective, please follow the previous steps but specify that your order was received damaged. We will arrange to have the merchandise returned at our expense and replaced or refunded.
5. If your order is incorrect or incomplete, please follow the previous steps but specify that your order was received defective or incomplete. We will arrange to have the merchandise returned at our expense and replaced or refunded.

Contact Info:
Adray Camera, Television & Sound
20219 Carlysle
Dearborn, MI 48124
800-652-3729
customerservice@adraycamera.com

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First Name*

Last Name*

Telephone Number*

Email Address*

Order Number

Reason for Retrun

Order Incorrect Order received damaged or defective Don't want product Other

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